1. Who we are

Champion International Limited ("Champion International", "we", "us", "our") is a New Zealand-based procurement and supply company. We source, import, store and deliver products across a range of industries including hospitality, retirement living, property development, residential and commercial fit-out. Our registered office is in Christchurch, New Zealand.

We can be contacted at: lucy@championinternational.co.nz

2. What this policy covers

This Privacy Policy explains how we collect, use, store, and share personal information in connection with our website, our services, and our business relationships. It applies to all individuals who interact with us — whether as clients, prospective clients, suppliers, or website visitors.

This Privacy Policy does not limit or exclude any of your rights under the Act. We are committed to complying with the New Zealand Privacy Act 2020 and the information privacy principles it sets out. If you wish to seek further information on the Act, see www.privacy.org.nz.

3. What personal information we collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, business address
• Business information — company name, role or title, industry
• Enquiry and communication records — messages sent via our website contact form or by email
• Order and transaction information — details relating to quotes, orders, and deliveries
• Website usage data — IP address, browser type, pages visited (collected via cookies or analytics tools)

We only collect personal information that is reasonably necessary for the purposes described in this policy.

4. How we collect personal information

We collect personal information directly from you when you:

• Contact us via our website, email, or phone
• Request a quote or place an order
• Sign up to receive communications from us
• Attend an event or meeting where we are present

We may also collect information indirectly through referrals from third parties, or through publicly available sources such as company websites or LinkedIn, for the purposes of business development.

5. How we use your personal information

We use personal information to:

• Verify your identity
• Respond to enquiries and provide quotes or proposals
• Process and fulfil orders, including coordinating freight, customs clearance, and delivery
• Manage our supplier and client relationships
• Undertake credit checks where we deem this necessary in our discretion
• Bill you and collect money owed to us, including processing payment transactions
• Send relevant updates, product information, or promotional content (you can opt out at any time)
• Conduct research and statistical analysis, where possible on an anonymised basis
• Maintain our business records and meet legal obligations
• Protect and enforce our legal rights and interests, including resolving complaints or claims
• Improve our website and services

6. Sharing your personal information

We do not sell personal information to third parties. We may share personal information with:

• Freight forwarders, customs brokers, and logistics providers involved in fulfilling your order
• Our warehousing and delivery partners
• Any business or entity that supports our services, including those that host or maintain IT systems or data infrastructure we use
• A credit reference agency for the purpose of credit checking
• Professional advisers such as accountants or lawyers where required
• Government agencies or regulators where we are legally required to do so
• Any other person authorised by you or by applicable law

Any third parties we share information with are required to handle it appropriately and only use it for the purposes for which it was shared.

Some of the businesses that support our services may be located outside New Zealand. This means your personal information may be held and processed outside New Zealand.

In the event of a sale, merger, consolidation, liquidation, reorganisation, or acquisition of Champion International, personal information held by us may be transferred to the relevant successor entity as part of that transaction.

7. Storage and security

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. Information is stored securely, and access is limited to those who need it to carry out their responsibilities.

While we take care to protect your information, if you provide us with personal information over the internet, the provision of that information is at your own risk. No data transmission over the internet is completely secure, and we cannot guarantee the security of information you send to us electronically.

8. How long we keep your information

We retain personal information for as long as it is needed for the purpose it was collected, or as required by law. When information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Your rights — accessing and correcting your information

Subject to certain grounds for refusal set out in the Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you
• Request correction of any information that is inaccurate or out of date
• Ask us to stop using your information for direct marketing purposes

To exercise any of these rights, please contact us at lucy@championinternational.co.nz. Before we provide access to or correct your personal information, we may require evidence to confirm that you are the individual to whom the information relates.

If we agree a correction is reasonable and are able to make it, we will do so. If we do not make a requested correction, we will take reasonable steps to note on the record that you requested the change.

We may charge our reasonable costs of providing copies of your personal information.

10. Cookies and website analytics

We use cookies (an alphanumeric identifier transferred to your device) to monitor your use of our website. Our website may also use third-party analytics tools (such as Google Analytics) to help us understand how visitors use our site. This may involve the collection of anonymised usage data. You can disable cookies through your browser settings, though this may affect how some parts of our website function.

11. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal information to them.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the date it was last updated. We will use reasonable endeavours to notify you if our Privacy Policy changes substantially, however it is your responsibility to check our website from time to time to ensure you are aware of any updates. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

13. Contact and complaints

If you have any questions about this policy or the way we handle personal information, please contact us at lucy@championinternational.co.nz.

If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner at www.privacy.org.nz.